What 40+ Years in Business Has Taught Us
At Sloane’s Carpet Secret, we have been in the flooring business for decades. And we recognize that only some companies get to stay in business this long. We are grateful and we’ve learned a few things along the way We’ve seen our share of business, retail and flooring trends over the years and what stays with us are the lessons we’ve learned while serving the Denver community since 1979.
Take Care of the People who take Care of You; Staff, Customers, Community
The most important lesson we have learned is the importance of caring for the people who take care of us. Building strong relationships has been instrumental in our success, from our dedicated staff to our loyal customers and reliable suppliers.
When it comes to our staff, we believe in providing a positive and nurturing work environment. We prioritize their satisfaction, which has resulted in the longevity of our team. This ensures our customers receive top-notch service from experienced professionals passionate about their work.
Speaking of customers, we value every one of them. We are committed to offering high-quality carpets at deep discounts, ensuring our customers receive the best value in town. Our full-service installation, carried out by our Master Installers, guarantees a seamless experience from start to finish.
Our dedication to customer satisfaction has not gone unnoticed. In fact, Sloane’s Carpet Secret was named one of Colorado’s Top Companies to Watch. This recognition further validates our commitment to providing exceptional service and products.
A significant testament to our relationships with customers is that two-thirds of them are referrals. We take pride in the trust and confidence that our customers place in us, and we work hard to maintain these vital connections.
Being Adaptable
At Sloane’s Carpet Secret, adaptability is another key to success. When COVID hit, we quickly pivoted our business to ensure the safety of our staff and customers. We implemented strict sanitation measures and provided virtual consultations for those who preferred to shop from home. You can still make a virtual appointment and shop online 24/7 via our website.
Our dedication to learning from our customers allowed us to adjust and continue to provide top-notch service. Customers choose Sloane’s for the best carpet, the best prices, and the best service.
Smart Innovation
Furthermore, we understand the importance of adaptability and innovation in the flooring industry. As technology and customer preferences evolve, we continuously seek new ways to meet the changing needs of our customers. This includes adding luxury vinyl plank (LVP) to our stock and bringing sustainable flooring options to our inventory.
After years of researching flooring options, we added Luxury Vinyl Planking (LVP) to our stock. While we could have added many flooring options, we chose LVP as it is a sustainable flooring choice that offers durability and beauty. Our commitment to quality over quantity means we don’t mindlessly follow trends; we conduct thorough research and testing before adding new product lines to our stock. By innovating smartly, we aim to provide our customers with the best flooring options available.
Quality over Quantity
At Sloane’s Carpet Secret, we have always believed in the importance of quality over quantity. Since 1979, we have provided Colorado with the highest-quality carpets at deep discounts. Carpeting is a simple yet impactful way to add comfort, color, and class to any room. That’s why we offer a Low Price Guarantee, ensuring that our customers always receive the best value for their investment. With 2/3 of our customers coming from referrals, it’s clear that quality speaks for itself. We believe in providing the best for our customers, so quality will always be our top priority.
You can still shop Sloane’s Carpet Secret by appointment or 24/7 online. And if you have questions, you can always turn to our team for answers. We’re proud of our longevity and are ready to put our decades of knowledge to work for you and your flooring project.