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Sloane's Carpet Secret FAQ

Answers to Your Frequently Asked Questions

When are you open?

Our Denver carpet warehouse is open Saturday and Sunday 10:00am – 4:00pm and weekdays 8:00am – 12:00pm (appointments encouraged). Call 303-300-9555 for any additional questions.

What is a Grade A Mill Irregular?

A carpet that does not meet exact mill specifications in some very minor way. We hand select our carpeting to make sure irregularities are minimal.  All carpets from Sloane’s are guaranteed.

What type of irregularities does your carpet have?

There are many types of irregularities.  However, the irregularities Sloane’s carries never effect the durability or wear.  Our buyers only purchase Grade-A irregulars that are very very minor.   The imperfections are usually so minimal that we frequently have to point it out to customers, and even then you have to look hard to see it.  Examples may include: the color may be “off” from mill specifications, perhaps the carpet width may be 1/2 inch narrow, perhaps the carpet might have subtle lines that “disappear” after the carpet is vacuumed, or perhaps the mill might have discontinued that particular style.  In every case, our customers will inspect the carpet prior to pickup or carpet installation. In fact, Sloane’s will only install carpet that customers have inspected and approved.

What are the “brand name carpets” you carry?

We carry Mohawk, DuPont, Scotchgard, TruSoft, StainMaster, Anso Caress, Sorona, and others.

What types of carpet do you carry?

Middle to very high-end carpet.  Textures, plushes, friezes, loops and patterns, both tufted and woven styles. Nylon, Advanced Generation Polyester, Sorona, and Wool.

I need to buy new carpet but I don't know where to start!

Carpet tends to be a long-term purchase so you want to be sure you get exactly what you want. Our Carpet Buyer’s Guide provides an excellent education on the big wide wonderful world of carpet.  Be an educated consumer.  Download our buyer’s guide.  You won’t regret it!

How much carpet do I need?

Go to the Carpet Buying Tips page and follow the measurement instructions.

Can I call you for service or with questions when you are not open?

For general questions, please call us at 303-300-9555.  If you are a current Sloane’s customer with questions concerning your order please call us at 303-371-8045.  All messages will be promptly returned.

What about padding?

We have a wide range of middle to high end carpet padding available. Recent technological breakthroughs have engineered pads that are vastly superior to the basic “rebond” pad that is usually used.  Speak to an experienced Sloane’s team member for the most appropriate options for your home.

What about installation?

You may use your own installer or we will be happy to recommend a Master Installer to perform the installation.  (Sorry, our Master Installers only work on materials purchased at Sloane’s.)

How do I maintain my carpet?

The most important step in caring for your carpet is vacuuming. Vacuum thoroughly and frequently, particularly in high-traffic areas.  React quickly to stains and spills; do not allow them to “set.”  Bear in mind that walking on soiled carpet permits the soil particles to work their way below the surface of the yarn/pile where they are far more difficult to remove and can damage the fibers. Frequent vacuuming removes these particles from the surface before this happens. Properly maintaining your new carpet or floor covering will insure years of enjoyment from it.