Shop Local, Shop Sloane’s Carpet Secret
People-Pleasing Service
Independent businesses like Sloane’s are run by people, not stockholders, boards or algorithms. We deliver a different kind of care and attention to detail because this work is a direct reflection on us. “My parents always taught me that customer service is worth investing in,” confirms Owner Josh Alban. “You do that well, you’ll get referral-based business. In the age of big-box stores and chains, you can’t be an independent, family business without the positive word of mouth that comes from providing value for customers.”
A Boost for the Economy
According to the Small Business Administration: From 2000 to 2019, small businesses created 10.5 million net new jobs while large businesses created 5.6 million. On a smaller scale, shopping local supports and creates Denver jobs. And not only do businesses like Sloane’s pay taxes that go toward local health care, education and infrastructure, we’re also more likely to reinvest money back into the local community. According to one study, for every $100 consumers spend at locally owned businesses, $68 will stay in the community. What happens when you spend that same $100 at a national chain? Only $43 stays in the community.
Quicker Issue Resolution
At a small business like Sloane’s, chances are you’ll come into contact with one of our owners, a family member or an employee who reports directly to one of our owners. That means if you run into any issues or have questions, you’ll get answers more quickly versus waiting for a response that must go through a long chain of command.
Flexibility & Originality
Count on small businesses like Sloane’s to think outside the box, in terms of products and business models. Over 40 years ago, Scott Alban, Josh’s dad, was determined to find a way to bring a higher quality of carpet at reasonable prices to the Denver market.
Carpet “seconds”—those deemed unacceptable simply because the color is slightly off or there is some other tiny variation—became the unique product that delivers both high quality and deep discounts. Plus, all carpeting is housed in a local warehouse where customers can see and feel their carpet before buying.